BEGIN:VCALENDAR
VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:221401imp
DTSTAMP:20260803T222434Z
DTSTART:20260803T200000Z
DTEND:20260803T205300Z
SUMMARY: ACPEN: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
Presented by: Chad Ayers\, Andy SextonType: Live Webcast Replay
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR